Everything Inner Life Work sells is an instant digital download. Once a file has been delivered it cannot be returned, which is why this policy is written around fixing the problem rather than around returns.
If something is wrong with your purchase, email sales@innerlifework.com and tell us what happened. We would much rather sort it out than have you sit with a file you cannot use.
The short version
| Situation | What we do |
|---|---|
| You were charged twice for the same product | Full refund of the duplicate, no questions. |
| The file will not download, is corrupted, or will not open | We fix or resend it. If we cannot make it work, full refund. |
| The product is materially different from its description | Full refund. |
| You bought the wrong product by mistake and have not downloaded it | Refund or swap, if you tell us within 14 days. |
| You downloaded it and simply changed your mind | No refund — but talk to us, see below. |
Why change-of-mind refunds are limited
A digital download cannot be given back. Once the file is on your device, a refund would mean you keep the product and the payment. Because of this, and because you agree to it at checkout, we do not offer change-of-mind refunds on files that have already been downloaded.
To help you buy the right thing in the first place, every product page states the format, page count, included editions, and whether the file is print-only or fillable, and shows preview images of the actual interior pages. Please read that section before you buy. If anything is unclear, email us first — we will answer honestly, including telling you when a product is not the right fit for you.
Technical problems
If a file will not download or will not open, contact us with your order number and a short description of what happens, including the device, operating system, and app you are using. We will normally respond within two business days.
We will work through it in this order:
- Resend your download links, in case the original email was lost or filtered.
- Check the file on our side and, if it is faulty, correct it and reissue it to everyone affected.
- Suggest an alternative way to open it — for example, fillable PDFs need a reader that supports form fields, such as Adobe Acrobat Reader, and may not work in a basic browser preview.
- If none of that resolves it, issue a full refund.
Some things are outside our control and are not grounds for a refund on their own: a device with no PDF reader installed, a printer problem, a full storage drive, or an email address entered incorrectly at checkout. We will still help you get to the file.
Duplicate purchases
If you were charged more than once for the same product, email us with your order numbers and we will refund the duplicate in full. You do not need to explain how it happened.
Free resources
Free resources involve no payment and so there is nothing to refund. If a free file will not open, tell us anyway — it is the same fault and we want to fix it.
How to request a refund
Email sales@innerlifework.com with:
- Your order number, or the email address you used at checkout.
- The product name.
- What went wrong.
We aim to respond within two business days. Approved refunds are returned to the original payment method. Your bank or card issuer decides how quickly the money appears — typically five to ten business days.
After a refund
When a refund is issued, the licence granted in our Terms of Use and Sale ends and your download access is withdrawn. You are asked to delete any copies you have already downloaded.
Chargebacks
If something is wrong, please contact us before disputing the charge with your bank. A chargeback on a digital order is slow for you and costly for a small business, and almost everything can be resolved directly and faster. We will always try to fix it first.
Your statutory rights
Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies where you live. Where that law gives you a stronger right than this policy does, that right applies.
Contact
Inner Life Work
Bitini Pannell, LPC
Texas, United States
sales@innerlifework.com